We Are Open

Letter from our CEO on the Covid-19 crisis

Dear Customer, Dear Friend,

First of all, we hope and pray for the good health of everyone of you and your families. It is time to stay together, taking good care of ourselves and the ones we love.

Given the ever-changing situation surrounding Covid-19 and the enquiries received from some of you, we thought it would be appropriate to provide you with some reliable information on how this may affect your present or future orders.

During this uncertain time our staff is committed to continue providing you with the best support possible.

Our number one priority is, and will always be, the health and safety of our customers and our staff. We are also committed to ensure you can continue to rely on us to assist you on your daily projects, present or future.

We remain operational. However, in light of everyone’s shared responsibility and to fully comply with measures prescribed by health authorities our office staff will be working remotely from their homes. The observance of heath and safety orders may cause disruptions in our production process thus causing delay in the expected delivery dates. We count on your understanding. Have no doubt our team will double efforts to minimize the inconveniences.

I would also like to take this opportunity to thank partners and clients who on times like these are trusting us by confirming their orders as a sign of confidence and support.

As per deliveries, international shipment may run slower than usual but most international courier companies are operational to ensure orders are delivered.

In cooperation with those delivery companies we have developed a responsible and safe delivery protocol where we will leave the goods outside your property or warehouse and immediately notify you of their arrival ensuring you collect them. We also offer you free of charge storage, so you can place your orders now and have them delivered immediately after this situation is over without unnecessary additional delays.

Should any of these circumstances change we will immediately communicate them.

Do not hesitate to reach out to us if you have any further question. Myself and the whole EPOCA Team will be happy to assit you.

Stay safe, look after one another.
Kindest regards.

Daniel Bautista
CEO